Support Plans

Amino provides a range of support plans as indicated below.
For further information, please contact sales@aminocom.com.

FeaturesBronzeSilverGold
Access to knowledge base, documentation and FAQs * * *
Access to Software Maintenance Releases * * *
Access to Support Portal * (1) * *
Business Hours Support (8x5), Telephone, email (2) *(1) * *
Response / Fix SLA Commitment * * *
Designated Technical Account Manager *
Access to 7x24 Support Hotline *
Support for Customised Software Subj. to QuoteSubj. to Quote

1 Limited to 8 support tickets or 16 hours per year, whichever is smaller
2 Business hours support is office hours within the applicable geographical region