Highlights of the Amino Pay-TV ‘Voice of the Customer 2020’ survey

At Amino we know that we can only succeed if our customers meet their consumers’ expectations. To be able to do this well, we need to know our operator customers, their users: w…

Is Google the future of TV?

Google has recently announced a new compact dongle for your TV. It provides more capabilities than a standard Chromecast dongle as it will run Android TV, with one major twist. …

Consumers Choose Choice & Convenience

Consumers love that video services are now everywhere. Of course, right now with much of the world “locked in”, video is one of our primary sources of entertainment. But, even bef…

Buying a new Smart TV reminded me of the importance of the User Experience

At Amino we have been saying for years, that: “Content is King, but the user experience is Queen”. It’s easy to say this, but first-hand experience of recently buying a new conne…

User Experience - it’s About More Than the UI (Part 2)

In our last TV X.0 blog, we began a discussion about the importance of the user experience for any video service. As we continue to spend more time at home, we are paying more…

2nd annual Voice of the Customer Survey

While the general consensus indicates that Pay TV will eventually give way to streaming services, Amino’s customers are part of the fabric of their communities. We recently c…

User Experience - it’s About More Than the UI (Part 1)

In this time of global health concerns, we are all staying at home. More than ever, we are tuning into broadcast and streaming services. Our experience interacting with these…

Right now TV is a real lifeline

TV has never felt more important. It informs us about the COVID-19 crisis and can take our mind off it too. Right now, TV is a real lifeline, particularly for the most vulnerable…

Streamline Customer Support! The Power of AminoSM

Video services are equal parts compelling and frustrating. When we talk to our customers, we hear, loud and clear, their concerns about deploying, managing and supporting set-top…

A message from Donald McGarva, CEO Amino Technologies about our COVID-19 plans for seamless service and support

With the Coronavirus now dominating our lives, all of us at 24i/Amino wanted to wish you, your family and your colleagues well in these testing times. A little over a week ago we…

Is Streaming the Panacea Consumers Think It Is?

Convenience has been the driver of multiple technology-based services that have launched in the past 10 years. Just think about how Uber disrupted the traditional taxi industry.…

TV X.0 – Empowering Operators To Deliver Subscriber Value

TV. It’s been part of our everyday lives. And, now it’s everywhere we are, and plan to be, via our personal devices. I’ve been tracking this seismic shift over the past several years…

Modern TV Experiences Driving The Future of TV

As we look to 2020, we cannot help but think about how we gain clarity around what the future of the TV looks like. We have seen significant change in the past several years as…

Amino and 24i to evolve Youfone’s TV offering

Fully integrated, end to end video solution enables the Dutch mobile network operator to provide a truly next-generation TV service Cambridge 9 December 2019 - Amino, the global…

Removing the barriers to launching Netflix on Android TV

It was incredibly exciting to be unveiled by Netflix as a Hailstorm Partner in front of hundreds of operators during the APAC Android TV Summit Bangkok (12 – 14 November 2019). H…

Building Subscriber Loyalty Through Customer Experience

It is often said that “Content is King”, but without a meaningful, acceptable customer experience even the service provider with the most or best content, may be doomed to fai…

Consumer expectations for TV everywhere

Next generation pay-TV providers must pay attention to the unique requirements of each individual viewer. Consumers have more access than ever to content and the freedom to choose…

Serving the “I Want it Now!” Consumer

Pay-TV providers face increasing competition as subscribers continue to adopt alternative devices and services to consume video. Smart operators are paying attention to consumer…

The Consumers are in Control

There’s no denying there are momentous changes afoot in the Global Pay TV market. With a seemingly infinite volume of video being delivered to a wider range of devices, owned by i…

The Amino A’s – Gaining a Competitive Advantage

The Amino A’s are Amino’s core beliefs in how it interacts with customers and partners. They reflect Amino’s commitment to providing advice and taking action, while remaining agnos…